RETURNS
📦 Returns & Exchanges
We want you to love every piece you cop from Seventeenthebrand.
If something’s not quite right, we’ve got you covered.
🔁 Return Policy
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You can return your item within 14 days of receiving it.
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Items must be:
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Unworn
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In original condition
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With all tags attached
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Exchanges: You can swap for a different size, style, or receive store credit.
⚠️ Sale Items
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Sale items are final sale — no refunds.
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However, you can:
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Exchange for a different product from our store
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Or receive a gift card valid for 6 months
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This way, you still get value — even if it didn’t fit quite right.
📩 How to Start a Return
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Email us at info@seventeenthebrand.com
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Include your order number + reason for return
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We’ll guide you through the next steps
Shipping costs for returns are the buyer’s responsibility (unless we made a mistake on your order).
🧾 Refunds
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Once we receive and inspect the item, your refund is processed within 5–10 business days
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Refunds go back to your original payment method
🌍 International Orders
Returns outside the EU? No problem — email us and we’ll guide you based on your location.
💬 Questions?
Drop us a message at info@seventeenthebrand.com — we’re here to help.